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All Programs
Computers
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The Problem Phases
The Problem Phases
Curriculum
4 Sections
20 Lessons
10 Weeks
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Chapter 6: Understanding the Task
6
50.51
Finding the Right Search Area
50.52
A Well-Defined Task Is a Task Half-Solved
50.53
Identifying Knowledge Gaps
50.54
Systematically Closing Knowledge Gaps
50.55
Estimating Influences on the Task
50.56
Reformulating the Task
Chapter 7: Putting Yourself in the Roles of Others
4
57.58
Recognizing Empathy as a Key to Success
57.59
Proceeding with Empathy
57.60
Collecting Information
57.61
Evaluating Information
Chapter 8: Observing People in Action
4
62.63
Putting Observations to Proper Use
62.64
Thoroughly Preparing Your Observations
62.65
Your Observations in a Systematic Fashion
62.66
Applying Consistent Observational Methodologies
Chapter 9: Redefining the Problem
6
67.68
Finding the Task
67.69
Focusing On the Right People
67.70
Recognizing the Needs of Your Target Users
67.71
Analyzing Needs as Tasks
67.72
Selecting the Most Important Wishes and Problems
67.73
Determining the Right Point of View
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